Strowger House
Ravenshorn Way
Renishaw
Sheffield S21 3WY
sales@1call.co.uk
Tel: 01246 439800
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IT Maintenance

help_key.jpgThe first step in Making the right I.T. decision is to understand which technologies are the best fit for your business. Our consultancy based approach ensures that, when you introduce new or upgraded technologies into your business, it is a cost effective solution and delivers real time, tangible benefits.

Need Support?
Network set up
Poor performance
Virus protection
Security & Back ups
Wide area networking
Remote access / home workers

Consider the implications of losing your accounting or email systems for a day, what would that mean for you?  For many the outcome would include lost orders, reduced productivity, unhappy clients and, ultimately, a loss of profitability and goodwill.

IT Maintenance Contracts
Guaranteed On-Site Response Time – we provide a guaranteed four-hour response to all file server related call outs and an eight-hour response to all other calls.

No Additional Charges – Our Support Contract covers all call-out, labour.
 
Replacement of faulty hardware –  If we cannot repair a particular item or a repair is not practical, we will replace the item new for old with a current equivalent, we will give you a full breakdown of costs for any replacement parts that may be required.

Priority over non-contract clients – as a Premium Support Contract client all your needs and requirements will be dealt with as our main priority, ensuring the fastest response.

Free Maintenance Visits – one of our Senior Technicians will visit you to carry out routine housekeeping and maintenance on all equipment covered under the scope of the contract, with particular attention to PC systems and file server(s). The work involved includes installing the latest service patches, optimising hard drives and file structures, checking network configurations and protocols, etc. A full written report is provided after each visit detailing any areas of concern and/or suggestions for improvements where relevant.

Unlimited Free Technical Advice, Support and Guidance – via our technical support service and technical visits, we aim to provide comprehensive advice and support concerning all aspects of your IT & Telecoms requirements. As such, we are always delighted to be working with you on any IT & Telecoms projects.